Please note ! P&P for UK orders over 2kg is calculated individually after prior contact with us. Please read changes in our  terms and conditions

Reservations - changes!
Due to huge amount of unpaid orders we are forced to introduce "no reservation" policy in our shop.
We fully understand the position of our customers who wish to arrange pick up or delivery of the order at the later time, and at the same time they want to make sure that new products from our store have not been sold out. We fully understand that point of view.
However recently we had several orders with new stock reservation, cancelled after few weeks. I think we do not have to explain it causes losses for our company.
From now, all reservation orders must be paid within 3 working days.
After full payment we can put off your order for pick up or shipping in agreed time (in accordance with our
Terms and Conditions)

Unpaid orders will be cancelled after 3 working days and the stock back on shelves.


Colour on the photo and in reality may vary depending on the settings of your computer.

Postage & Packing
:

All items are posted within 2 business days after payment is cleared.

All orders must be paid within 3 working days.

 

Delivery:


United Kingdom:

2nd class

2nd class Recorded

1st class

1st class Recorded

Large letter up to 100g:

napkins or A4 papers only up to 10pcs

£0.80

cover:

Up to £20 for loss or damage

£1.90

cover

Up to £50 for loss or damage

£1.10

cover:

Up to £20 for loss or

damage

£2.10

cover

Up to £50 for loss or damage

Large letter:

napkins or A4 papers only up to 25pcs

£1.20

cover:

Up to £20 for loss or damage

£2.40

cover

Up to £50 for loss or damage

£1.40

cover:

Up to £20 for loss or

damage

£2.40

cover:

Up to £50 for loss or damage

Small parcel up to 2kg and up to £20

£2.90

cover:

Up to £20 for loss or

damage

£4.00

cover

Up to £50 for loss or damage

£5.50

cover:

Up to £20 for loss or

damage

£6.60

cover:

Up to £50 for loss or damage

Small parcel up to 2kg and up to £50

-

£4.00

cover

Up to £50 for loss or damage

-

£6.60

cover:

Up to £50 for loss or damage


To provide you the safety of your shipment, P&P for large orders (over 2kg or over £ 50) is calculated individually after prior contact with us. If you are planning large purchases please contact us via the contact form on the website: here

Please note:



Custom orders:

From the date of ordering, delivery of your bespoke item could take from 1 up to 8 weeks (depending of item ordered)
For bespoke items I require payment of a deposit of 30% of the item's value. This deposit is non-refundable in case of cancellation of the contract.
Custom made and personalised items can not be returned (unless faulty).
If the item you received is faulty please contact us quoting your name and address, details of the product and the reason for return. You have 7 days of the day after you receive the goods to inform me about the faulty item.
Please note: For booking custom order during Christmas season we required full payment in advance (30% is still non-refundable in case of cancellation )

 

International delivery

We post worldwide
P&P for orders outside UK is calculated individually, according to the weight and value of your order, taking into account  prohibited or restricted items in international trade.
You can place an order through our online store. Just follow these steps:
- Make an order as usual
- Select "International delivery" option with £0.00 in postage section
- Finish your order
- Send us a message with P&P request
After calculating the shipping and handling costs for a particular order, you will receive PayPal invoice just with delivery costs.

Order Cancellation and Returns Policy

Under the Distance Selling Regulations you have the right to cancel your order for a full refund (less P&P), cost of delivery will only be refunded if the items are faulty. We will accept items not worn, used or damaged. This does not apply to pierced products or hair accessories which can not be returned for hygiene reasons, bespoke and personalised items (unless faulty).

Order cancellation must be made in writing, quoting your order number, within 7 working days of the day after you receive the goods to the address on the label. Your refund will be paid within 30 days.

To cancel your order before it is dispatched contact me.

If your order has already dispatched, you will need to return the order to me.
Items must be returned in their original condition, with labels untouched and  in the original package (e.g gift box)

Pleas note:

Faulty item:

If the item you received is faulty please contact me quoting your name and address, order number, details of the product and the reason for return. You have 7 working days of the day after you receive the goods to inform me about the faulty item.


These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Privacy Statement:  How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

Targeting Cookies

This Website Will:

To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button.

This website will not



Copyrights

If you have made the work, inspired by mine or used my tutorials, please give credit to the author.
My tutorials and work are my intellectual property and are protected by copyright.
Please link back to: www.reverie-art.co.uk

 




DMCA.com Protection Status DMCA.com Protection Status

Sign Up for our Newsletter